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General programmatic or curriculum concerns, such as registration issues, immersion issues, facilities, safety, student governance, school policy/protocol, etc. may be addressed by emailing or visiting with the Assistant Director of Curricular and Student Affairs (Professional Program) within OCSA. Requests for confidentiality shall be respected to the extent that any such information is not necessary for the resolution of the complaint. If the issue is not satisfactorily resolved, OCSA will provide the process in which to engage in next steps. Should a student have concerns that the school is not in compliance with ACPE accreditation standards, the student should file a compliant through the outlined process here: https://www.acpe-accredit.org/complaints/. ACPE will review the written complaint and forward it to the School for review and response. With a full set of information, ACPE will render a course of action related to the complaint.